 |
|---|
 |
 |
 |
 |
 |
 |
 |
 |
 |
FGBA staff will no longer give out donor information by phone or email, including next donation date. Reason: Due to recent federal regulations governing privacy and the confidential nature of health-related information (HIPAA), we are no longer allowed to give ANY information out over the phone. However, there are several avenues available to donors to retrieve their own information:
- By phone: Dial 353-0040 or 1-888-447-1479, and enter extension 2450. By using some combination of your social security number, birth date, and/or Donor Identification number (DID), you may access information about previous donations, including the next date you are eligible. Follow the recorded instructions.
- Via our website (www.igiveblood.com), you may access your information using your Donor Identification number and social security number.
Your Donor Identification number is printed both on your donor ID card (sent to you by mail) and on the tear-away portion of your donor record card given to you at each donation. If you do not have or remember your Donor Identification number, you may stop by any of our branches to request it. Simply present a photo ID to the staff, and your record will be searched in the computer and your Donor Identification number given to you on a business sized card that provides the access information listed above. You may then access your donor information by one of these methods.
Objections frequently encountered:
- I don’t have a social security number. Everyone has a social security number! Translation: I don’t know or remember my social security number. Solution: stop by a center and get your donor identification number by the mechanism described above and you can access your information by phone or by computer.
- I don’t have a phone. Solution: A pay phone or a friend’s phone will work.
- I don’t have a computer. Solution: You may access the internet at any public library.
- I tried the health line and it didn’t work. Solution: stop by a center and verify your information with us; our records may not be accurate. Once our records have been updated, we can provide you your donor identification number (if you desire) and you can access your information by phone or by computer.
